01Who We Are
Medico Clinic ("Medico Clinic," "we," "us," "our") is a dental treatment provider headquartered in Istanbul, Türkiye, serving international patients under a data controller relationship for the purposes described in this policy.
Data Controller
Medico Clinic
Küçükçekmece, Istanbul, Türkiye
[email protected] · +90 533 574 54 94
Where you contact us from the European Economic Area, the United Kingdom, or another jurisdiction with its own data protection requirements, this policy is intended to describe our practices in a way that satisfies those requirements. If you have questions about which rules apply to you, contact us using the details in Section 16.
02Information We Collect
Information you give us directly
When you request a consultation, message us on WhatsApp, submit a form on our website, or communicate with our team, we may collect:
- Name, email address, phone number, and country of residence
- Photos, X-rays, CT/CBCT scans, and dental or medical history you choose to share for treatment planning
- Travel details relevant to coordinating your visit (dates, flight information, hotel preferences)
- Payment and billing information when you proceed with treatment
- Any other information you choose to include in messages, forms, or calls
Information collected automatically
When you browse our website, we and our service providers may automatically collect:
- Device, browser, and operating system information
- IP address and approximate location
- Pages visited, time on page, referring URL, and general interaction data
- Cookie and pixel identifiers described in Section 06
Information from third parties
We may receive information about you from:
- Advertising platforms (Meta, Google, TikTok, Snapchat) when you interact with an ad or submit a lead form connected to those platforms
- Referral partners, influencers, or affiliates who introduce you to Medico Clinic
- Our aftercare partner clinics, where you have consented to information being shared for continuity of care
03Medical & Health Information
We rely on your explicit consent to collect and process this information. You can withdraw that consent at any time by contacting us — see Section 16 — though this may limit our ability to prepare or continue a treatment plan.
Medical and diagnostic information is used solely for consultation, treatment planning, clinical care, and — where you have separately and explicitly agreed — case studies or promotional material. We never use identifiable medical images in marketing without your written, specific consent.
04How We Use Your Information
| Purpose | What this involves |
|---|---|
| Consultation & treatment planning | Reviewing photos/scans, preparing quotes and treatment plans, scheduling appointments |
| Coordinating your visit | Airport transfer, hotel, clinic scheduling, and aftercare handoff to our partner network |
| Patient communication | WhatsApp, email, and phone updates before, during, and after treatment |
| Billing & records | Issuing invoices, receipts, and maintaining treatment records |
| Marketing (with consent) | Sending offers, retargeting ads, and — where separately agreed — case studies or testimonials |
| Analytics & improvement | Understanding how visitors use our website and improving content and services |
| Legal & safety | Complying with applicable law, preventing fraud, and protecting patient and staff safety |
05Legal Basis for Processing
For visitors in the EEA, UK, or other jurisdictions with similar requirements, we process personal data on one or more of the following bases:
- Consent — for medical/health data, marketing communications, and non-essential cookies
- Contract — to provide consultation and treatment services you have requested
- Legitimate interest — for website analytics, fraud prevention, and general business operations, balanced against your rights
- Legal obligation — where we are required to retain records under applicable law
08SMS & Text Messaging Consent
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
09International Data Transfers
Because our clinic is based in Türkiye and our aftercare network spans the United Kingdom, the United States, Thailand, and Italy, your information may be transferred to and processed in countries outside your own, including countries that may not offer the same level of data protection as your home jurisdiction.
Where required, we use appropriate safeguards — such as contractual protections with service providers and partner clinics — to protect your information when it is transferred internationally.
10Data Retention
We retain personal and medical information for as long as necessary to provide treatment and aftercare, meet legal and regulatory recordkeeping obligations, and resolve disputes. Marketing data (such as leads who never proceed with treatment) is retained for a limited period and deleted or anonymized when no longer needed, or sooner upon your request.
11Data Security
We use administrative, technical, and physical safeguards designed to protect your information, including access controls, encrypted data transmission, and restricted internal access to medical records. No system is completely secure, and we cannot guarantee absolute security, but we work to protect your information at every stage of our process.
12Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing, including marketing
- Withdraw consent at any time, without affecting processing carried out before withdrawal
- Request a copy of your data in a portable format
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us using the details in Section 17. We will respond within the timeframe required by applicable law.
13California Privacy Rights
If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect, request deletion, correct inaccuracies, and opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising — which may apply to our use of advertising pixels described in Section 06.
To opt out or submit a California privacy request, email [email protected] with the subject line "California Privacy Request." We will not discriminate against you for exercising these rights.
14Children's Privacy
Our website and marketing communications are directed at adults. If a treatment involves a patient under 18, we require the participation and consent of a parent or legal guardian throughout the consultation and treatment process. We do not knowingly collect personal information from children through our website without such consent.
15Third-Party Links
Our website may link to third-party sites (such as social media platforms or partner clinic websites). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.
16Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will always reflect the most recent revision. Material changes will be highlighted on this page or communicated directly where appropriate.
17Contact Us
If you have questions about this policy or how we handle your information, reach us at:
Medico Clinic
Küçükçekmece, Istanbul, Türkiye
[email protected]
+90 533 574 54 94
medicoclinic.net